GLEN ARBOR BED & BREAKFAST

PRIVACY & ACCESSIBILITY STATEMENTS

Physical Accessibility Statement

Due to the historic nature of our 1872 main property, cottages constructed in the 1930s and 40s, and no footprint modifications subsequent to the enactment of ADA, we regret that the Glen Arbor Bed & Breakfast and Cottages does not offer fully accessible guest rooms per Americans with Disabilities Act (ADA), 1991 Title III or Michigan Act 220 of 1976.


We do, however, have 1st floor rooms and one cottage with accommodations that may be suitable to guests with limited mobility and other disabilities. This includes two or three step access to the main building and the one cottage possible with a walker or cane, walk-in showers with grab bars in all bathrooms, doorways no less than 30”, complimentary wireless high speed Internet access, and street parking with an ADA accessible sidewalk at the corner in front of the property. The features of each room are described on the ACCOMMODATIONS page and on our Booking Engine by Think Reservations.


Further, the property is smoke-free, pet-free (with the exception of specifically-trained service dogs), and we can, within reason, adjust breakfasts for guests with allergies and food concerns.


Please contact the innkeeper at 231.334.6789, for any inquiries about suitable accommodations.

WEBSITE ACCESSIBILITY STATEMENTS

The Glen Arbor Bed & Breakfast and Cottages is committed to making our website accessible to prospective guests and other visitors with disabilities.

The website is designed to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) 

We have tested the functionality of this website with a achecker.ca tool and the Google Chrome Accessibility Audit tool. We have also tested keyboard only functionality so the people who used screen readers or cannot use a mouse are able to navigate through the website pages efficiently. Furthermore, we will continue to make every effort to meet evolving accessibility standards.

Currently, our booking engine partner, Think Reservations, is working toward, but has not yet completely met, AA standards of WCAG 2.0. This is something we will continue to address with our booking engine partner, so that it, too, will be accessible to people with disabilities. If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.

Our site contains links to other websites. Please be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the third parties’ privacy policies, not ours. While we support the protection of privacy on the Internet, we are not responsible for the actions and privacy policies of third parties and other websites. This privacy policy applies solely to information collected on this site.

As we continue to improve our website functionality, we appreciate your concern and suggestions. We welcome impaired users to share accessibility issues you may find.

Phone: 231.334.6789

Email: innkeeper@glenarborbnb.com

 

INFORMATION PRIVACY POLICY

At the Glen Arbor Bed & Breakfast and Cottages, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations. Personally identifiable information is only obtained when making a reservation, or preparing for your stay. This includes:


  • Name, address, phone number, email address and the names of other parties accompanying you;
  • Credit card details
  • Information provided by you that is pertinent to your stay (e.g. dietary preferences, other accommodations, special occasions, other arrangements/requests, arrival times, etc.)

Your payment and personal information is stored securely by our reservation system provider, ThinkReservations Inc. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.

This information is stored solely for the purposes of simplifying the booking process, transactional messages related to your stay, processing credit card transactions, or, with your prior permission, to send email newsletters and social media messages. When we send you any email newsletters or social media messages, for which we have your prior permission, you will always have an immediate opportunity to decline further communications.

The only information that may temporarily be held on the property as backup paper copies is information pertinent to your stay (e.g. dietary preferences, other accommodations, special occasions, other arrangements/requests, arrival times, etc.) and is immediately shredded upon your departure.

Your IP or “Internet Protocol” address and other site usage data is used to gather broad demographic information. We use IP addresses to administer our site, analyze trends, track users’ movements, gather broad demographic information for aggregate use in order for us to improve the site, and deliver a better product.

On occasion, we may feature a story about a guest on our Facebook/Instagram pages. This may involve a photograph and/or naming the guest. We do not publish this information without the express prior permission of the guest.

We do not share any of this information with 3rd parties.

POLICY MODIFICATIONS

The Glen Arbor Bed & Breakfast and Cottages may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, strategic marketing partners, and service providers.

LIMIT TO YOUR PRIVACY

Our site contains links to other websites. Please be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the third parties’ privacy policies, not ours. While we support the protection of privacy on the Internet, we are not responsible for the actions and privacy policies of third parties and other websites. This privacy policy applies solely to information collected on this site.

Further, the Glen Arbor Bed & Breakfast and Cottages may disclose your personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary or desirable to conform to the requirements of the law or comply with government orders, court orders, or legal process served on this business.

GENERAL DATA PROTECTION REGULATIONS (GDPR) AFFECTING EUROPEAN UNION RESIDENTS

The General Data Protection Regulation (GDPR), effective May 25, 2018, updates existing European laws to strengthen the protection of personal data (any information relating to an identified or identifiable person, or so called “data subjects”). The Glen Arbor Bed & Breakfast has made reasonable effort to ensure that our data collection and retention practices are compliant with the new law. If you are a resident of the European Union (EEA), we acknowledge that that GDPR entitles you to the right, to request that we stop using your personal data; to request that we update, amend, or delete your personal data; and to withdraw any previously given consent with regard to your personal data. You may make such requests by contacting innkeeper@glenarborbnb.com or larry@glenarborbnb.com.