FREQUENTLY ASKED QUESTIONS

Where Are You Located?

How far away are you from the Sleeping Bear Dunes National Lakeshore?

Glen Arbor is in the middle of and surrounded by the Sleeping Bear Dunes National Lakeshore.

The park’s restored Glen Haven village/cannery, with a wide sugar-sand public beach, is 2.5 miles from the inn.

The park’s famous Dune Climb is three (3) miles from the inn.

The trailhead for the Heritage Trail to Glen Haven, the Dune Climb and Empire is two (2) blocks from the inn.

How far are you from the water and do you have a view?

It is one block to the beach at the end of our side street, but no direct view of Lake Michigan.

Where are you located in Glen Arbor?

The inn is at the main corner in our beach town, with immediate access to restaurants, shops and galleries, Cherry Republic, Cottage Book Store, and Crystal River Outfitters.

The cottages are in the garden behind the inn.

Reservations, Cancellation Policy, Gift Cards/Certificates

What deposit is required when making a reservation?
  • Single night stays in the inn, when available: Full payment is required at the time of booking.
  • Inn reservations, and short cottage reservations of three nights or less: A 50% deposit is required when the booking is confirmed, and the balance is charged 14 days prior to arrival. We regret that there is no refund once full payment is charged.
  • Cottage reservations of four nights or more: Prior to May 1st, a 50% deposit at the time of booking is required for cottage reservations of four nights or more, and the balance is charged on May 1st. Cottage reservations for four nights or more made after May 1st require full payment at the time of booking. We regret we cannot provide a refund once a reservation is paid in full.
  • Full house reservations: Wedding parties, family reunions, friends’ excursion weekends, and other full house reservations are considered special events and require a contract agreement through the innkeeper.
Do you offer discounts such as AARP or AAA?

No, discounts are not available.

Do you accept gift certificates or gift cards?

We accept only our own gift certificates and gift certificates from the Michigan Lake to Lake B&B Association. We cannot accept any other gift certificates for payment, including any other association, website or business.

What is the community support fund CSF assessment that is added to my tariff?

We thank you, our guests, for participating in the GABB Community Support Fund (CSF). The mission: support visionary non-profits to preserve the region’s natural environment, enhance historic and creative initiatives, and sustain public recreational lands. You told us how much you value these assets, as we do, by sharing in so many while you are here.

These include: Friends of Sleeping Bear Dunes; The Heritage Trail; Grow Benzie; Grand Traverse Lighthouse; Glen Arbor Arts Center; Traverse City Film Festival; Glen Arbor’s community festivals; and, to help sustain them through the winter, the Empire Food Bank.

This Fund appears on your invoice as CSF (3%). If you feel that you cannot contribute to these initiatives, along with us, we will refund that amount to you.

What are your check in and check out times? And how do you handle the arrivals?

Check-in is 3:00-8:00 p.m., and is not available for early check in. If late arrival is absolutely unavoidable, please tell the innkeeper as soon as possible to make special arrangements. Check-out is no later than 11:00 a.m.

What is your cancellation policy?

Our cancellation policy is essential as we hold the space for you and defer others who seek to make a reservation for that time.

  • All inn reservations, and cottage reservations for three nights or less, may be cancelled up to fourteen days prior to scheduled arrival. For such cancellations, the deposit will be refunded less a $35.00 service fee. Cancellations may be made either by direct call (231.334.6789) or by email to Innkeeper@glenarborbnb.com. We are unable to take cancellations left on voicemail.
  • The full balance for your inn reservation, or a cottage reservation of three nights or less, will be charged 14 days prior to arrival. No refund is provided once full payment is charged.
  •  For cottage reservations of four nights or more, full payment is charged by May 1st or at the time of booking, whichever is later. We regret no refund may be provided after May 1st for cottage reservations of four nights or more. Prior to May 1st, a booking may be cancelled, less a $35 cancellation fee, provided notice is given either through a direct call (231.334.6789) or by email to Innkeeper@glenarborbnb.com. We are unable to take cancellations left on voicemail.
Do you offer single night stays at the cottages?

No. Bookings are open for weekly cottage rentals only until May 1st. Bookings for cottages for fewer nights, as available, are opened on May 1st. However, no single nights are accepted for any time.

Do you have a policy on minimum stay?

A two night minimum is required for the inn, except for a three night minimum stay Labor Day Weekend, and a four night minimum including the 4th of July. Minimum stays in the cottages vary with the season, but are never available for a single night.

Guest Policies

Do you have a weapons policy?

Yes, we ask that no guest or other person at the inn carry a weapon. We are a NO WEAPONS property.

Do you allow smoking on the historic inn property?

We are a non-smoking property, including the inn, the porches at the inn and in the cottages. Smoking is permitted in the backyard and the patios of the cottages only.

What is the marijuana policy?

We are a non-smoking property.

Are pets allowed?

No. Due to health considerations, no pets are allowed at the inn, but we are happy to suggest local kennels. Exceptions will be made for service dogs that have been individually trained to do work or perform tasks for an individual with a disability. Should this accommodation be necessary, please advise us at the time the reservation is made, and also identify the task or work for which the dog is specifically trained. Guests are 100% responsible for the care, control and feeding of trained service dogs. Service dogs may not be left unaccompanied in a guest’s room or in any other part of the inn. Guests may be responsible for damage, other than normal wear and tear, caused to the room by the service dog.

May we put a third person in a regular room?

No. Our regular rooms accommodate only two persons and suites up to four persons, children included. Cribs, sleeping bags or folding beds cannot be added.

What accommodations or restrictions do you have a regarding children at the bed & breakfast?

Children are welcome at the inn. However, in consideration of other guests, children under 12 may only stay in the Count’s Room, Twin’s Room or Good Harbor Suite on the first floor or families may stay in the cottages. All children staying in the inn must be accompanied by an adult at breakfast.

Breakfasts

What if I have a dietary restrictions?

We are able to accommodate your special dietary restrictions in most cases if you tell the innkeeper prior to your arrival. We have limited ability, however, to accommodate dietary restrictions if you do not tell us prior to your arrival.

What time is breakfast served?

For inn guests, our homemade breakfast is served 8:30-10:00, although coffee is on by 7:30. Cottage guests have full kitchens for preparing their breakfasts. Cottage guests are not served in the inn.

Guest Services and Amenities 

Is a refrigerator available for guests in the inn or in the cottages?

There are full refrigerators for guests in the cottages. Too, there is a small, shared refrigerator in the dining room for little items that need to be cooled overnight, like “doggie bags” and drinks. However, neither the kitchen refrigerator nor any other area in the kitchen at the inn may be accessed by guests due to strict food, health and safety regulations. Ice cubes, cooler packs, chilled drinks, and similar items, as well as a full deli and general items are available across the street at the IGA grocery store.

What is your policy regarding “left” items?

“Left” items, with the exception of intimate apparel, are bagged, dated and held for two weeks. Out of respect for your privacy, we do not notify you of “left” items. It is your responsibility to contact the innkeeper to request the return of your item(s), if you wish, within those two weeks. Our fee to send  items to you is $15.00 to cover basic postage and handling. Expedited shipping will be charged the carrier’s rate plus $10.00. Intimate apparel is discarded immediately. All other items are discarded in two weeks, with the exception of jewelry and electronics which are donated to a charity.

May we use your laundry room?

We are sorry, but due to our housekeeping needs, we cannot share the laundry room with guests.

Do you have hairdryers in the bathrooms?

Yes, hairdryers are in each bathroom.

How may we store our bikes?

There is a bike rack under the stairs between our buildings for the use of our guests, or bikes may be locked in the backyard or storage shed. Bikes may not be stored in the rooms or on our guest porch.

Do you have parking? May we park a trailer or boat?

We have a single, normal-sized, parking space for guests in each room or cottage. We are unable to accommodate large campers, trailers or boats. Street parking, however, is customarily available nearby.

Do you have WiFi at the inn?

Yes, we do. And we have new bedside reading lamps with charger outlets for your convenience.

Accessibility and Data Privacy Statements

Regarding Physical ADA Accessibility

Due to the historic nature of our 1872 main property, cottages constructed in the 1930s and 40s, and no footprint modifications subsequent to the enactment of ADA, we regret that the Glen Arbor Bed & Breakfast and Cottages does not offer fully accessible guest rooms per Americans with Disabilities Act (ADA), 1991 Title III or Michigan Act 220 of 1976.

We do, however, have 1st floor rooms and one cottage with accommodations that may be suitable to guests with limited mobility and other disabilities. This includes two or three step access to the main building and the one cottage possible with a walker or cane, walk-in showers with grab bars in all bathrooms, doorways no less than 30”, complimentary wireless high speed Internet access, and street parking with an ADA accessible sidewalk at the corner in front of the property. The features of each room are described on the ACCOMMODATIONS page and on our Booking Engine by Think Reservations.

Further, the property is smoke-free, pet-free (with the exception of specifically-trained service dogs), and we can, within reason, adjust breakfasts for guests with allergies and food concerns.

Please contact the innkeeper at 231.334.6789, for any inquiries about suitable accommodations.

Regarding Website ADA Accessibility

The Glen Arbor Bed & Breakfast and Cottages is committed to making our website accessible to prospective guests and other visitors with disabilities.

The website is designed to be accessible for impaired users to see, navigate, interact and understand the content provided as per the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA)

We have tested the functionality of this website with a achecker.ca tool and the Google Chrome Accessibility Audit tool. We have also tested keyboard only functionality so the people who used screen readers or cannot use a mouse are able to navigate through the website pages efficiently.  Furthermore, we will continue to make every effort to meet evolving accessibility standards.

Currently, our booking engine partner, Think Reservations, is working toward, but has not yet completely met, AA standards of WCAG 2.0. This is something we will continue to address with our booking engine partner, so that it, too, will be accessible to people with disabilities. If you find you are having difficulty determining availability or booking an accommodation via our online system, please contact us at the links below and we will be happy to assist you directly.

Our site contains links to other websites. Please be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the third parties’ privacy policies, not ours. While we support the protection of privacy on the Internet, we are not responsible for the actions and privacy policies of third parties and other websites. This privacy policy applies solely to information collected on this site.

As we continue to improve our website functionality, we appreciate your concern and suggestions. We welcome impaired users to share accessibility issues you may find.

Phone: 231.334.6789

Email: innkeeper@glenarborbnb.com

Regarding Information Privacy

At the Glen Arbor Bed & Breakfast and Cottages, we are dedicated to protecting your privacy and safeguarding your personally identifiable information.

Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations. Personally identifiable information is only obtained when making a reservation, or preparing for your stay. This includes:

  • Name, address, phone number, email address and the names of other parties accompanying you;
  • Credit card details
  • Information provided by you that is pertinent to your stay (e.g. dietary preferences, other accommodations, special occasions, other arrangements/requests, arrival times, etc.)

Your payment and personal information is stored securely by our reservation system provider, ThinkReservations Inc. Our Secure Sockets Layer (SSL) software is the industry standard and encrypts all your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.

This information is stored solely for the purposes of simplifying the booking process, transactional messages related to your stay, processing credit card transactions, or, with your prior permission, to send email newsletters and social media messages. When we send you any email newsletters or social media messages, for which we have your prior permission, you will always have an immediate opportunity to decline further communications.

The only information that may temporarily be held on the property as backup paper copies is information pertinent to your stay (e.g. dietary preferences, other accommodations, special occasions, other arrangements/requests, arrival times, etc.) and is immediately shredded upon your departure.

Your IP or “Internet Protocol” address and other site usage data is used to gather broad demographic information. We use IP addresses to administer our site, analyze trends, track users’ movements, gather broad demographic information for aggregate use in order for us to improve the site, and deliver a better product.

On occasion, we may feature a story about a guest on our Facebook/Instagram pages. This may involve a photograph and/or naming the guest. We do not publish this information without the express prior permission of the guest.

We do not share any of this information with 3rd parties.

Policy modifications

The Glen Arbor Bed & Breakfast and Cottages may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, strategic marketing partners, and service providers.

Limits to your privacy

Our site contains links to other websites. Please be aware that when you click on links and/or ad banners that take you to third-party websites, you will be subject to the third parties’ privacy policies, not ours. While we support the protection of privacy on the Internet, we are not responsible for the actions and privacy policies of third parties and other websites. This privacy policy applies solely to information collected on this site.

Further, the Glen Arbor Bed & Breakfast and Cottages may disclose your personally identifiable information if required to do so by law or in the good-faith belief that such action is necessary or desirable to conform to the requirements of the law or comply with government orders, court orders, or legal process served on this business.

Regarding General Data Protection Regulation (GDPR) affecting European Union Residents?

The General Data Protection Regulation (GDPR), effective May 25, 2018, updates existing European laws to strengthen the protection of personal data (any information relating to an identified or identifiable person, or so called “data subjects”). The Glen Arbor Bed & Breakfast has made reasonable effort to ensure that our data collection and retention practices are compliant with the new law. If you are a resident of the European Union (EEA), we acknowledge that that GDPR entitles you to the right, to request that we stop using your personal data; to request that we update, amend, or delete your personal data; and to withdraw any previously given consent with regard to your personal data. You may make such requests by contacting innkeeper@glenarborbnb.com or larry@glenarborbnb.com.